Spot a fake

Clues for spotting a fake document

Documents are easily faked. Some will look just like the real thing but others might have warning signs, such as:

  • generic rather than personal greeting
  • names of organisations that don’t exist
  • poorer quality presentation
  • poorer quality grammar and spelling
  • overly official or forced language.

Documents such as flight itineraries and bank statements have simple, uncomplicated layouts even when they are legitimate because such businesses allow their customers to print online statements. This means that scammers can easily create fake documents by using information available online such as company logos and graphics from websites.

Clues for spotting a fake email

Scammers can easily fake an official-looking email, using the same logo and design as the real company.

Often your guard is down when you receive an email from a company you’ve dealt with before, such as Australia Post or an online shopping site you use. If you’re not expecting an email, always be alert to a fake before clicking on any links or opening any attachments.